Returns & Shipping
Request a Return
To process a return of an online order please click here
Returns must be made within 30 days of purchase.
In store purchases must be returned in store.
For damaged items or order errors email us at firstname.lastname@example.org with your order # and we will be happy to help!
Returned merchandise must be in their original condition, unworn, unwashed and include original care tags intact.
One prepaid return label will be issued per online order. (In store purchases are not eligible for prepaid return labels.)
Original shipping charges are nonrefundable.
Items purchased as a Buy One Get One offer that are returned, the refund will be equal to the original price of the item reduced by the discounted amount.
All International return shipping and reverse duties are the responsibility of the customer.
Please allow up to 10 days for refunds to appear on your bank statement pending your financial institution’s processing time.
All items marked Final Sale cannot be returned for refund, store credit or exchange.
If you return more than $7,500 in a 12-month period, you will be subject to a modified return policy. We will contact you if you are subject to our modified policy.
We want to get you into your new BBB gear as soon as possible!
We pride ourselves on fast shipping, we ship all orders USPS Priority Mail (continental U.S. only).
Please Note: Orders are processed & shipped in the order they are received. During peak times (new product launches & major restocks), orders may take 4-7 business days to process.
Domestic orders over $100 are shipped free!
Please email into our team at email@example.com if there are any issues with your delivery and we will handle all package claims on your behalf.
All missing package claims are replaced with a replacement order.
No refunds are issued for missing or lost packages.
Please check your country's duties/tariff policies prior to purchase. International shipping charges do not include duties/tariff charges. Customers are responsible for any additional Customs fees on all purchases.
For most major international markets, orders are received in 8-12 business days, but may take longer.